Privacy Policy

Introduction

Sactown Signco ("Company," "we," "us," or "our") values your privacy and is dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website www.sactownsignco.com or engage with our services.

Please review this Privacy Policy carefully. By using our website or services, you agree to the practices described herein. If you do not agree, please refrain from using our website or services.

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily share with us, including:

• Contact Information: Name, email address, phone number, company name, mailing address
• Project Information: Details, specifications, and requirements for your signage projects
• Payment Information: Credit card numbers, billing addresses (processed securely via third-party payment processors)
• Communication Records: Emails, phone call notes, and other correspondence
• Files and Artwork: Design files, logos, and images you upload for your signage orders

1.2 Information Collected Automatically

When you visit our website, we may automatically gather:

• Device Information: Browser type, operating system, device type
• Usage Information: Pages viewed, time spent on pages, links clicked
• IP Address: Approximate geographic location within the Sacramento area
• Referral Information: How you found our website

1.3 Information from Third Parties

We may obtain information about you from third parties, such as:

• Business partners and referral sources
• Social media platforms (if you engage with us there)
• Analytics service providers

2. How We Use Your Information

Your information helps us to:

• Deliver Services: Process orders, produce custom signage, and fulfill projects
• Communicate: Respond to inquiries, provide quotes, update you on your projects, and offer customer support
• Process Payments: Complete transactions and issue invoices
• Enhance Our Services: Analyze usage to improve our website and offerings
• Marketing: Send promotional materials (with your consent) about our signage products and services
• Legal Compliance: Meet legal requirements and protect our rights

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help us understand how you use our site and remember your preferences.

3.2 Types of Cookies We Use

• Essential Cookies: Necessary for basic website functions
• Analytics Cookies: Help us analyze visitor interactions with our site
• Preference Cookies: Remember your settings and preferences

3.3 Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect your experience on our website. For guidance, please refer to your browser’s help resources.

3.4 Do Not Track

Currently, our website does not respond to "Do Not Track" signals. However, you can manage tracking preferences through your browser settings.

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

4.1 Service Providers

Trusted third parties who assist in operating our business, including:

• Payment processors
• Shipping and delivery services
• Email service providers
• Analytics providers
• Cloud hosting services

4.2 Business Partners

Reliable partners who support installation or specialized fabrication, only as necessary to complete your signage project.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, safety, or property.

4.4 Business Transfers

If Sactown Signco undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Data Security

We use appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for secure data transmission
• PCI-compliant payment processing
• Access controls to limit information access
• Regular security reviews and assessments

Despite these efforts, no method of internet transmission or electronic storage is completely secure. We strive to protect your data but cannot guarantee absolute security.

6. Data Retention

We keep your personal information as long as needed to:

• Provide our services and maintain customer relationships
• Meet legal and regulatory obligations
• Resolve disputes and enforce agreements

Project files and artwork are generally retained for 2 years after project completion to facilitate reorders unless you request earlier deletion.

7. Your Rights and Choices

7.1 Access and Correction

You may request access to the personal information we hold about you and ask for corrections to any inaccuracies.

7.2 Deletion

You can request deletion of your personal data. Please note that some information may need to be retained for legal or business reasons.

7.3 Marketing Communications

You may opt out of marketing emails by clicking the "unsubscribe" link in any promotional message or by contacting us directly. Transactional emails related to your orders will still be sent.

7.4 California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected
• The right to know if personal information is sold or disclosed
• The right to opt out of the sale of personal information (we do not sell your data)
• The right to equal service and pricing regardless of privacy choices

8. Children's Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will promptly delete it.

9. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The "Last Updated" date at the top reflects the most recent revision. We recommend reviewing this policy periodically. Continued use of our services after changes means you accept the updated terms.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

For general inquiries, visit our Contact page.